Price Protection

As part of our commitment to our customers, when Telstra or Boost advise us of a price drop with price protection, we will pass on price protection to all our customers who still have stock on hand purchased from SimConnect National at the time of the price drop.

Retailer Price Protection Claims Process

For all Price Protection claims to be processed correctly, retailers are responsible for providing SimConnect National with all required details contained within the form supplied. Please click below for our most current Price Protection form: 

If forms are returned incomplete they will not be processed & no credits will be able to be applied.

Price Protection Timeline

• Official Notification Received from Telstra of Price Change (s)
• Within 24 hours: SimConnect National notifies all Retailers of changes with effective date.
• Within 14 Days: Retailers must complete Price Protection with all details & RETURN TO SimConnect National either via email or fax:
• Email: sales@simconnect.com.au Fax: 07 54466 1755
• 14 – 28 Days: – SimConnect National logs all information on Telstra Live Website for Confirmation that IMEI number has not been activated.
• Within 28 Days of close date on Claim form: – SimConnect National Applies credit to Customer Account
• Completion: Telstra applies credit to SimConnect National account for all IMEI numbers that have not been activated.

What to do now?

• SimConnect National will fax/email you the claim form
• Add in your product details
• Save in a folder entitled Price Protection (Month) (Year)
• Email  sales@simconnect.com.au or fax to 07 5446 1755